Refund Policy
We publish this on purpose. Too many trading tools don’t.
30-day money-back guarantee
If you’re not happy with a paid TAP plan (Pro or Elite), email us within 30 days of your payment and we’ll refund it in full. No forms, no hoops.
What’s covered
The most recent payment on a Pro or Elite subscription — whether monthly or annual — made within the last 30 days. The guarantee applies to your first paid term; renewals after you’ve had 30+ days on the plan aren’t automatically covered, though we’ll always talk to you.
What’s not needed
You don’t need the free trial to have expired first, and you don’t need a reason. The 14-day Elite trial is free and requires no card, so most people never reach a charge they’d want refunded.
How to request a refund
Email support@tap.kcem.io from the address on your account with the word “refund” and your account email. We aim to reply within two business days and process approved refunds to your original payment method via Stripe. Banks typically take 5–10 business days to post it.
Your data
Refunding or cancelling never deletes your trading history. Your account drops to the free plan and your data is kept (the free plan windows history to the most recent 3 months). You can export or request deletion at any time — see the Privacy Policy.
This policy sits alongside our Terms of Service. Billing is handled by Stripe.